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Terms and Conditions that Protect Your Account

When you open an account with tigol, you're joining a platform built to keep your deposits, withdrawals and gameplay clear.

DANA, OVO, GoPay, QRISAccount SecurityWithdrawal Verification
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tigol Terms and Conditions that Protect Your Account
CONTACT & ESCALATION

How to Reach Us About Terms Questions

Team online

Live Chat Support

Open a chat from your account dashboard or the lobby footer. Our team responds within minutes during operating hours to clarify any term or policy question.

Email Support

Send a message to [email protected] with your account number and the specific term you want to discuss. We reply within 24 hours on business days.

Account Settings

Visit Settings > Terms & Account to review or download a copy of these terms, or request changes to your account status or data retention.

DATA & ACCOUNT SAFETY

How We Protect You Under These Terms

Account Verification

Every withdrawal is checked against your identity, deposit history and previous account activity. We use standard verification steps so your funds reach the right account safely.

Data Retention

We keep your account data, transaction history and login records for the period required by law and our payment partners. You can request a copy or deletion through Settings > Data Requests.

Payment Security

DANA, OVO, GoPay and QRIS transfers are encrypted and cleared by your bank or wallet provider. We never store your full payment credentials — only a token for future deposits.

Cookie & Device Policy

We use cookies to keep you logged in, remember your preferences and detect unusual login attempts. You can adjust cookie settings in your browser; some features may not work if you disable them.

Account Closure

You can close your account at any time through Settings > Account Closure. We'll process pending withdrawals, then archive your data according to legal requirements.

Dispute Resolution

If you dispute a transaction or account action, contact [email protected] with your account number and description. We investigate and respond within 7 business days.

What Players Ask About Our Terms

Head to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. You'll need to verify your identity by answering security questions or confirming a recent transaction. If you can't regain access, contact [email protected] with your account email and we'll verify and restore your account within 24 hours.

Yes, you can withdraw your full balance at any time. Withdrawals via DANA, OVO, GoPay and QRIS usually clear within minutes after we verify your request. Bank transfers may take 1–3 business days. We check every withdrawal against your account history and deposit source to prevent fraud — this is a standard protection under our terms.

Go to Settings > Account Closure and confirm your choice. We'll process any pending withdrawals to your registered payment method, then mark your account as closed. Your transaction history is kept for the retention period set by law. You can request a data export before closure or contact [email protected] to ask about deletion timelines.

We never store your full payment details — DANA, OVO, GoPay and QRIS tokens are handled by your bank or wallet app directly. Our servers use encryption and firewalls to prevent unauthorised access. Every deposit and withdrawal is logged and checked for fraud. If you spot a suspicious transaction, report it immediately to our support team.

Contact [email protected] with your account number, the date of the charge or action, and a clear description of why you dispute it. We'll review your account logs and transaction history, then respond with an explanation or resolution within 7 business days. If you're unsatisfied, you can escalate to our compliance team.

Yes. Go to Settings > Account Details to update your registered email. To change your payment method, add a new one through the deposit screen — we'll verify it before you can use it. Old payment methods stay on file for withdrawal purposes unless you remove them explicitly.

We collect your name, email, phone, date of birth, payment details and login history to verify your identity and process transactions. We keep this data while your account is active and for the period required by payment providers and local law — typically 5–7 years after closure. You can request a copy or deletion by emailing [email protected] with your account number.

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