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Privacy Policy at tigol

We keep your account details, payment information and game activity secure through industry-standard encryption and strict access controls.

Encryption on all transactionsData stored in secure facilitiesYour payment methods stay private
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tigol Privacy Policy at tigol
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Privacy Questions? Contact Us

Team online

Email Support

Send us your data access requests or privacy concerns at [email protected]. We respond within 48 hours with answers to your questions about how we handle your information.

Live Chat

Open the chat widget in your account lobby during support hours (09:00–22:00 Jakarta time, seven days a week) to ask about your data, retention or account security practices.

Account Settings

Visit your profile under Settings > Privacy to review what personal data we hold, download it or request deletion of non-essential records where local law permits.

DATA SECURITY

How We Protect Your Information

Encryption & Access

All data in transit uses TLS 1.2 encryption; stored records are encrypted at rest. Only authorised staff with strict need-to-know access can view sensitive fields like payment details.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track page behaviour. You can disable non-essential cookies in browser settings; session cookies cannot be disabled without losing account access.

Data Retention

Account records stay for seven years after closure for fraud detection and regulatory compliance. Payment logs are retained for ten years where local law requires; you can request earlier deletion of non-critical fields.

Account Security

We enforce strong passwords on signup and offer two-factor authentication (2FA) via email. Enable 2FA in your Security tab to add a verification step each time you log in from a new device.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS), game studios and fraud-prevention vendors. We never sell your information to marketers or data brokers.

Your Rights

You can request access to all data we hold about you, correct inaccuracies, or request deletion where local law permits. Submit requests via Settings > Privacy or email [email protected] with proof of identity.

Privacy FAQ

Your account is deactivated immediately, but we retain essential records (deposits, withdrawals, account history) for seven years to comply with anti-fraud and regulatory requirements. Non-essential personal data can be deleted sooner if you request it in writing.

Yes. DANA, OVO, GoPay and QRIS details are encrypted end-to-end and never stored in readable form. We do not see your full card or wallet credentials; payment processors handle authentication directly.

You can disable optional cookies (analytics, marketing) in your browser or account settings. Session cookies that keep you logged in cannot be disabled; if you reject them, you'll be logged out automatically.

Only our support team, fraud analysts and compliance staff can access your data when needed. Each access is logged and audited. Game studios and payment partners see only the data required to process your transactions.

Go to Settings > Privacy in your account and click 'Download My Data' or 'Request Deletion'. Alternatively, email [email protected] with your account ID and a photo of your ID. We respond within 30 days.

Our primary servers are in Southeast Asia; backups may be stored in secure facilities in other regions depending on local law. All transfers are encrypted. Contact [email protected] if you want details on specific data locations.

Log in immediately and change your password, then enable two-factor authentication if you haven't already. Contact [email protected] right away with dates and details; our fraud team will review your account and activity logs within two hours.

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