Reference

Your Account and Deposits Are Protected Here

We handle your legal rights, payment security and account access with clear terms that match how you actually play.

DANA, OVO, GoPay, QRISIdentity Verification RequiredEncrypted Account Data
Explore Lobby Read FAQ
tigol Your Account and Deposits Are Protected Here
LEGAL CONTACT

Where to Reach Us About Your Rights

If you have questions about your account, deposits, withdrawals or how we handle your data, we have multiple channels ready during your hours. Contact us via live chat in the lobby (available during operating hours), email our support desk at [email protected], or visit the Help section in your account settings to submit a formal request. Response times for account or payment disputes range from same-day replies to three business days for written requests, depending on complexity.

Team online

Live Chat Support

Reach us directly in the lobby chat during operating hours. We handle account, payment and policy questions in real time. Available when you're in the game.

Email Support

Send detailed questions to [email protected]. Use this for account closures, data requests and formal disputes. Expect a response within three business days.

Account Settings

Open Help in your account menu and submit a support ticket. It logs your request with a reference number and routes it to the correct team. You'll see status updates there.

ACCOUNT SECURITY

How We Protect Your Data and Deposits

Your account security is built into every step. We use encrypted connections (HTTPS) for all lobby access and payment flows.

HTTPS Encryption

Every login, deposit and withdrawal uses encrypted connection. Your payment details and passwords are never visible in transit. This is the same standard banks use.

Identity Verification

We confirm your identity at signup and before each withdrawal. This prevents account takeover and ensures funds go only to you. Verification takes minutes on your phone.

Data Retention

Account records stay encrypted while your account is active. We delete personal data 12 months after closure unless law requires longer storage. You can request deletion sooner.

Payment Method Matching

Withdrawals must return to the exact DANA, OVO, GoPay or QRIS account you deposited from. This blocks unauthorized transfers and fraud. It's a hard rule, not optional.

Data Access Requests

You can request a copy of all your data—account info, transaction history, messages—within 14 days. Submit via email to [email protected] with your account number.

Account Closure

Close your account anytime through settings or by contacting support. We process closures within 30 days and refund any balance to your deposit method with no penalty.

What You're Asking About Account Rights and Policy

No. Your deposit must come from a DANA, OVO, GoPay or QRIS account registered in your name. Deposits from third-party accounts are flagged, and your account may be suspended. Verification checks this at signup and at withdrawal.

Contact support via live chat or email [email protected] with your account email and the phone number or DANA/OVO account linked to it. We verify your identity and reset access within one business day. You'll need to set a new password.

We store your complete transaction history—deposits, withdrawals, bets, results—for the life of your account plus 12 months after closure. You can download it anytime from your account settings. We then securely delete it unless law requires us to retain it longer.

Yes. Email [email protected] requesting a data download or deletion. We deliver it within 14 days. If you request deletion while the account is active, we'll remove personal details but keep transaction records for legal and security reasons.

Age and eligibility depend on local law. You must be of legal age in your jurisdiction where local law permits. Registration requires identity verification; we check this before allowing any deposits or withdrawals.

This is a fraud-prevention rule. It ensures withdrawals reach only you and blocks unauthorized account takeovers. If you've changed payment methods, contact support to update your linked DANA, OVO, GoPay or QRIS account before withdrawing.

We investigate reported violations. If confirmed, your account is suspended immediately and any balance is forfeited. We'll notify you by email with details. You can appeal via [email protected] with supporting evidence, and we'll respond within seven business days.

Related Pages

tigol Indonesia FAQ tigol Login tigol Casino About Us